Personalization & your data

What Velo personalizes

As you chat with your assistant, and from files in accounts you connect, Velo can notice durable things about how you like to work and about your business — for example that you prefer brief answers, avoid emoji, tend to work in the evening, or care about a particular topic — and build a private profile it uses to adapt its tone and how proactively it helps.

Where it comes from

• Your own conversations with the Velo assistant.
• Files in accounts you choose to connect. If you connect Google Drive, Velo reads your recent documents once to learn your business: who your clients are, how you bill, what you have committed to. It looks for durable facts about your work, not summaries of each file, and it never stores credentials or payment details it happens to read.
• We do not buy data about you or import it from anywhere you have not connected.
• There is no separate tracking beyond the messages you send and the files you connect.
• Each note records where it came from, the message or the file, so you can always see why Velo believes something, and so it can be removed with it.

Your choice

Personalization is off until you turn it on. When you first open Velo we ask you to make a choice:

• Turn it on — the assistant learns and adapts to you.
• Keep it off — Velo works exactly the same in every other way; it simply won't build a profile of you. You can use the full product either way.

You can change your mind at any time in Settings → Privacy.

Your controls

• See it — export everything Velo has inferred about you, at any time.
• Delete it — erase your entire personalization profile in one action.
• Turn it off — stop any further personalization going forward.
• Delete a conversation — anything Velo learned from it is removed with it. What it knows never outlives the messages it came from.
• Disconnect an account. Disconnecting Google Drive deletes everything Velo learned from your files. The same rule applies: what it knows never outlives the evidence it came from.

The first three live in Settings → Privacy. Deleting a conversation happens in the chat itself, and disconnecting an account in Settings → Integrations.

How long we keep it

The underlying records are kept for up to 12 months and then automatically purged; older signals fade in influence well before that.

Who can see it

Your personalization profile is not shown to other users. A small number of Velo operators can review profiles internally to keep the system working correctly and safe.